You may exchange merchandise purchased at Punjab Jewellers if it meets the guidelines below:
- Punjab Jewellers provides a 10-day, no-questions-asked, exchange on all products and services purchased of equal or higher weight of items, except Special Custom Order items.
- There are no returns only exchanges.
- Exchanges are ONLY applicable if the original security tag remains intact on the product in question. Our Quality Assurance department will review the returned item/s. Any items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return or exchange.
- Exchange requests made AFTER 10 days from original purchase date will NOT be honoured. NO EXCEPTIONS!
- Please note that nose pins, nose rings, earrings or ear studs are the only items that are not allowed to be exchanged due to health concerns.
- If you wish to cancel or change your mind about Special Custom Order items, you will be charged a 35-50% restocking fee, as well as shipping charges & insurance fee.
- You must pay all return shipping expenses & insurance.
- Diamond Jewellery is only exchangeable with other diamond jewellery within the same category ex. (Necklace to necklace).
- Any altercation done will deem the piece of jewellery purchased unexchangeable.